Q. Should a parent pass down an old mattress to a child?
If a mattress is no longer comfortable for you, it’s not good enough for someone else especially your child. As kids grow, they need supportive and comfortable mattress to match their new kids bed. Be sure your children have enough space to move around comfortably as they grow. In addition, your child’s first “big girl” or “big boy” bed may not provide enough space or comfort for your adolescent.
Q.What is the normal delivery time?
Delivery times vary, depending on what you order. If held in stock, the goods are available straight away or for delivery when possible. If not, it is usually around 4 to 5 weeks from confirmation of order. On rare occasions it may be longer. We aim to keep most products in stock.
Q. Does the furniture arrive assembled?
Most of the furniture does not arrive assembled. Most of the furniture requires assembly.
Q.How long does it take to assemble a piece of furniture?
The time varies and can depend on the size of the piece, the number of pieces in the item and your experience with assembling furniture. The process is simple, but some pieces can be assembled in an hour or two and others may take a few hours. And the more experience you have with assembling furniture, the faster it will go. Working with someone can also cut the assembly time considerably. As a general rule, Kids chairs, bedsides and Kids beds are the fastest and Kids desks take the most time. All furniture comes with assembly instructions.
Q. Do you offer Layby?
We are pleased to offer you a Layby service on all products. We require a 20% deposit for a 2 month term. Fortnightly payments are required. Interim payments may be made either in store, via direct deposit or with credit card over the phone.
Q. Do you have a delivery service?
If you’re short of time, or you would rather not carry those heavy items home, then our home delivery service is designed for you. Simply shop for all your furniture and accessories, and have all your shopping delivered to you at an agreed time – shopping has never been easier!
Delivery is generally only available to homes in Brisbane, Gold and Sunshine Coasts.
Choice of Payment Methods
To make paying at the checkout as easy as possible we gladly accept:
- Cash
- EFTPOS
- All major Credit cards including Visa and Master Card
- Gift Cards- COMING SOON
Q. What is warranty on your products?
All products sold by Bambino Home are guaranteed to be free from defects in materials and
workmanship for a period of 12 months (Most mattresses are covered by a 5 Year Warranty), unless otherwise stated. Bambino Home at its option, shall repair or replace any product during the warranty period which fails to meet the product’s specifications. This warranty shall extend to the original purchaser only, and a copy of the original purchase receipt must be supplied in the event of your product requiring warranty service. Please contact us by email or phone with details of the issue before returning any product.
This warranty does not extend to product failures or defects caused by or associated with;
failure to install or maintain correctly, unsuitable physical or operating environment, accident ,misuse, unauthorised repair, modification or alteration.
We will not be held responsible for return freight charges and packaging costs of goods
returned under warranty. We will however waive delivery costs for redelivery of items repaired or replaced.
In accordance with the Laws of Fair Trading applicable within Australia, Bambino Home will refund or replace (at our option) any item that arrives in a damaged condition, provided that we are notified immediately upon delivery. Please contact us by email or phone with details of the damage before returning any products.
We will also refund or replace (at your option) any item that does not do what its description said it would, or was falsely misrepresented.
We generally will not refund an item simply because you change your mind about the item. If an item is unused, in original packaging and where a proof of purchase is provided, we will allow an exchange for an item of similar or higher value.
Where items are returned for refund via mail or courier, they must be accompanied by a written statement stating why you believe the item should be refunded, and that item must be in the same condition as you received it. Items must be packaged for transport in a manner appropriate such that they should reasonably arrive in good condition.
Q. When is the right time to move my child to a bed?
Moving from cot to their first kids bed is an exciting milestone in a childs life. However, making the change is sometimes tricky. It may be hard to know whether or not your child is ready to move from a cot to a bed. Signs of readiness include climbing out of the cot or needing to get to the toilet at night.
Most children move to a bed somewhere between the ages of two and three and a half years.
Q. What is MDF?
Medium-density fibreboard (MDF) is an engineered wood product formed by breaking down hardwood or softwood residuals into wood fibres, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure The comparison between MDF and plywood is that MDF is a lot stronger and denser. Almost of our Childrens beds, childrens desks and bedroom furniture is made of MDF.
It is made up of separated fibres, (not wood veneers) but can be used as a building material similar in application to plywood. It is much more dense than normal particle board.
Q. What is the difference in size between Single and King Single Beds?
Single- 91cm x 188cm
King Single- 108cm x 203cm
Why are your prices so low?
We calculate our prices very carefully, to trade at a profit and to cover our running costs. We are not as greedy as many retailers who mark up prices by 100% to 150%. That is why we are about a third cheaper than many stores. We import most of our products direct from the factory to cut out the middle man and save you $$$$$$$$.